Open to opportunities

Marcela Muñoz

@marcelamuoz

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Bilingual medical interpreter delivering HIPAA-compliant care coordination in fully remote healthcare roles.

Colombia

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What I'm looking for

I’m looking for a fully remote healthcare role where I can provide HIPAA-compliant bilingual interpretation, patient coordination, and efficient appointment scheduling for U.S.-based providers and patients.

I’m a bilingual English–Spanish professional with 5+ years of experience in medical interpretation and virtual healthcare support, including appointment scheduling, patient coordination, and customer service. I’m trusted for HIPAA-compliant communication, accurate interpretation of diagnoses and treatment plans, and calm, professional handling of sensitive conversations in high-volume call environments.

In my roles at Virtual Podiatry Partners, Interactive Contact Center (ICC) – PROPIO Campaign (PROPIO), and across U.S.-facing support and customer service teams, I’ve coordinated clinic calendars, verified patient information, and assisted patients with appointment-related inquiries. I bring strong communication skills and advanced English proficiency to help U.S.-based healthcare providers and patients move forward smoothly—fully remotely.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Virtual Podiatry Partners

Mar 2026 - Jun 2026 (3 months)

Managed inbound and outbound clinic calls, scheduling and rescheduling patient appointments while coordinating clinic calendars and verifying patient information. Ensured HIPAA-compliant communication and provided appointment-related administrative support.

Scheduling Clinic Appointments Patient Coordination HIPAA compliance Call Handling Administrative Support

Medical Interpreter

Interactive Contact Center (ICC)

Mar 2024 - Feb 2026 (1 year 11 months)

Provided real-time medical interpretation between U.S. providers and Spanish-speaking patients, accurately translating diagnoses, treatment plans, and follow-up instructions. Maintained confidentiality and professional standards in sensitive healthcare conversations.

Medical Interpretation HIPAA compliance Confidentiality Real Time Translation Healthcare Communication Diagnosis & Treatment Translation

Customer Service Representative

Progressive Leasing Alorica Colombia

Feb 2023 - Oct 2023 (8 months)

Handled customer accounts related to lease-to-own financial products, processing payments and clarifying account balances and terms. Provided responsive support to address customer inquiries and payments-related issues.

Customer Service Lease Accounts Payment Processing Balance & Terms Clarification Account Support Bilingual Support Administrative Support

Bilingual Customer Service Agent

Sitel Colombia (Foundever)

Aug 2020 - Feb 2023 (2 years 6 months)

Supported customers with shipment tracking, claims, and delivery coordination while resolving issues to maintain customer satisfaction. Managed inbound customer inquiries in a high-volume campaign environment.

Customer Service Shipment Tracking Claims Processing Delivery Coordination Issue Resolution Account Support

Medical Interpreting Agent

Teleperformance Colombia

Aug 2019 - Feb 2020 (6 months)

Provided medical interpretation for U.S. hospitals and clinics, supporting accurate communication between providers and patients. Assisted with emergency (911) and legal-related communications while maintaining professionalism.

Medical Interpretation Emergency Communications Healthcare Support Real Time Call Support