joanny beltre

I am a client-focused professional with over seven years of experience delivering exceptional patient and customer service across high-volume medical and legal settings.

I excel at resolving inquiries, managing complaints, and maintaining accurate CRM records while handling high call and workflow volumes.

My strengths include clear verbal and written communication, conflict resolution, detail-oriented data entry, and bilingual fluency in English and Spanish.

I have experience training and supporting peers, processing billing and payments, coordinating appointments and court appearances, and using tools such as Google Workspace, Microsoft Office, Slack, Zendesk, MyCase, and other CRM systems.