victhoria gonzalez
@victhoriagonzalez
Bilingual Virtual Assistant with experience in customer service, administrative support, and remote communication. Organized and reliable.
What I'm looking for
I am a bilingual professional based in Colombia with experience in administrative support, customer service, and digital communication. Throughout my career, I have worked with both national and international clients, managing emails, organizing information, handling documentation, and ensuring clear and professional communication.
In my most recent role, I supported daily operations by coordinating client requests, managing reservations, and maintaining accurate records. I have also worked in roles focused on administrative analysis and financial support, where I developed strong skills in data organization, reporting, and compliance with deadlines.
I am highly organized, detail-oriented, and comfortable working in remote environments. I have experience using tools such as Google Workspace, Microsoft Office, and digital communication platforms to manage tasks efficiently.
I am motivated to continue growing professionally as a Virtual Assistant or Customer Support Specialist, contributing with reliability, strong communication skills, and a proactive approach.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Admin Support
Lofts Mediterraneo
Apr 2025 - Jan 2026 (9 months)
Provided remote receptionist and service support to national and international guests, managing requests via email and messaging platforms. Coordinated reservations and documentation, maintained CRM records, and drafted clear, solution-oriented formal responses.
Financial Specialist
Banco Banfanb
Apr 2023 - Dec 2024 (1 year 8 months)
Developed digital communication strategies using copywriting and content planning to support corporate image and performance reporting. Managed document organization and digitalization using Microsoft Office and other digital tools.
Administrative Analyst
Ar Consultores, C.A
Jan 2020 - Mar 2023 (3 years 2 months)
Managed administrative processes by organizing and verifying physical and digital documentation to meet compliance deadlines. Prepared reports, maintained databases, controlled payments, and supported document digitalization with high accuracy.
Education
Degrees, certifications, and relevant coursework
Universidad Central de Venezuela
International Studies, International Studies
Studying International Studies online, noted as in progress in the provided details.
Instituto Nacional de Seguros (Fasecolda)
Diploma in General Insurance, Insurance
Completed a Diploma in General Insurance at Instituto Nacional de Seguros (Fasecolda) in December 2021.
Colegio San Francisco de Asís
High School Diploma, General Education
Completed a High School Diploma at Colegio San Francisco de Asís (completion date not specified).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
victhoriagonzalez.netlify.appSocial media
Job categories
Skills
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