Open to opportunities

Sergio Vargas

@sergiodosvargas

Bilingual administrative professional with 4+ years of experience in US healthcare, medical scheduling, and customer support.

Colombia

Message

What I'm looking for

I am looking for a full-time remote position with a US-based or international company where I can apply my experience in healthcare administration, medical scheduling, patient coordination, customer support, and quality assurance. I value professional growth, teamwork, clear communication, and opportunities to contribute to efficient business operations while working remotely from Colombia.

I am a bilingual English-Spanish administrative professional with over four years of experience supporting US healthcare workflows, medical scheduling, patient coordination, customer service, and quality assurance.

My professional background includes working with US healthcare providers, managing sensitive documentation, coordinating appointments, maintaining accurate records, and delivering professional support to patients and customers. I also have experience preparing reports, organizing virtual meetings, managing inboxes, and supporting administrative operations.

I hold a C2 English certification from EF SET and bring strong communication, organizational, analytical, and problem-solving skills. I am committed to confidentiality, accuracy, and high-quality service.

Based in Colombia, I am seeking remote opportunities with US companies in healthcare administration, medical scheduling, virtual assistance, customer support, quality assurance, and administrative operations. I am eager to contribute my experience to an international team and continue growing professionally.

Experience

Work history, roles, and key accomplishments

Medical Interpreter & Patient Coordinator

Propio Language Services

Feb 2025 - Sep 2026 (1 year 7 months)

Facilitated bilingual communication between patients, physicians, and medical staff. Assisted patients with appointment schedules, medication instructions, and clinical procedures, and translated medical documentation while following privacy guidelines.

Medical Interpretation Patient Coordination Bilingual Communication Medical Documentation HIPAA

Medical Interpreter & Clinical Documentation Support

Teleperformance

Feb 2023 - Jan 2025 (1 year 11 months)

Provided real-time medical interpretation for US healthcare providers. Maintained patient confidentiality and supported accurate communication of medical records, diagnoses, and treatment follow-ups.

Medical Interpretation HIPAA Patient Confidentiality Clinical Documentation Healthcare Communication

Quality Analyst & Language Specialist

Sitel Group S.A.

Mar 2023 - Nov 2023 (8 months)

Evaluated customer interactions and administrative records to ensure compliance with quality standards. Prepared weekly and monthly performance reports and provided feedback to improve communication and documentation accuracy.

Quality Assurance Data Analysis Reporting Feedback Language Support

Bilingual Administrative Assistant

Minga House Foundation

Aug 2021 - Feb 2023 (1 year 6 months)

Coordinated virtual meetings, managed calendars, and prepared meeting minutes. Managed inboxes and phone inquiries, organized digital files, and provided bilingual administrative support to international teams.

Administrative Support Calendar Management Meeting Coordination Bilingual Communication File Organization

Customer Support Representative

Vroom Vehicles

Jun 2022 - Dec 2022 (6 months)

Assisted US customers with administrative inquiries, order tracking, and account updates by email and phone. Documented customer interactions and maintained accurate database records.

Customer Support Email Communication Phone Support Database Management Order Tracking