Open to opportunities

Karen Penagos

@karenpenagos

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Bilingual virtual assistant delivering fast, accurate customer support and administrative coordination.

Colombia

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What I'm looking for

I’m looking for a fast-paced, multilingual role where I can deliver reliable executive administrative support, accurate customer care, and strong coordination. I want opportunities to grow with modern tools and take ownership of scheduling, follow-ups, and service continuity.

I’m a bilingual virtual assistant with 10+ months of experience in administrative coordination, communications management, and customer support in fast-paced, multilingual environments. I’m known for calendar management, multi-stakeholder coordination, and confidential handling of sensitive information.

In my roles, I’ve supported high-stakes needs by interpreting in real time for 50+ medical appointments monthly and improving scheduling efficiency by 30% through organized coordination. I also delivered customer service across different channels, processing an average of 40 interactions per day with a 4-minute resolution time, and maintaining an 88% first-contact resolution rate while keeping complete CRM traceability.

Experience

Work history, roles, and key accomplishments

Medical Assistant & Interpreter

LanguageLine

Mar 2026 - Jun 2026 (3 months)

Provided real-time English-Spanish interpretation for 50+ medical appointments monthly to support clear communication and medical accuracy. Coordinated and scheduled appointments and reduced patient wait times by 30%, while handling confidential information in line with HIPAA standards.

English Spanish Interpretation HIPAA compliance Appointment Scheduling Medical Communications Confidentiality Calendar Management Customer Support

Customer Service Representative

Concentrix

Nov 2025 - Feb 2026 (3 months)

Resolved customer inquiries in English and Spanish, handling an average of 40 interactions per day with an average resolution time of 4 minutes. Achieved an 88% first-contact resolution rate and maintained complete CRM records for follow-ups and service traceability.

Issue Resolution CRM Data Entry Account Management Multichannel Support First Contact Resolutions