Open to opportunities

Loveth James

@lovethjames

Customer focused business professional with 7+ years of experience in banking, relationship management, customer success, onboarding and operations.

United Kingdom

Message

What I'm looking for

I’m looking for a remote Customer Success, Relationship Management or Account Management role where I can build meaningful customer relationships, solve problems and contribute to business growth. I value collaborative teams, continuous learning, autonomy and opportunities to grow professionally.

I am a customer-focused business professional with over 7 years of experience across banking, relationship management, customer service and operations. I have managed client relationships, supported customer needs, managed accounts and helped clients find appropriate financial solutions. I have developed experience in case review, documentation, risk assessment and problem-solving within a UK public-sector environment.

I hold an MSc in International Business Management and a B.Sc. in Economics. I’m particularly interested in remote roles in Customer Success, Relationship Management, Account Management and Client Services, where I can use my communication, problem-solving and relationship-building skills to create positive customer experiences and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Current

Claim Review

Current

Teleperformance

Jan 2025 - Present (1 year 7 months)

Review 30–40 cases monthly, verifying documentation, identifying discrepancies and assessing eligibility in line with policy. Consistently meet KPIs while maintaining accuracy, quality, confidentiality and timely case resolution.

Case Management Case Review Stakeholder Management Relationship Management Documentation Review Communication Skills Decision making Time Management Attention To Detail

Account management

United bank for Africa

Oct 2020 - May 2022 (1 year 7 months)

Managed 300+ customer accounts while leading a team to deliver strong client service and achieve business objective. Consistently achieved 95% of monthly targets and onboarded 40+ new customers through proactive relationship management. Resolved customer issues, supported account growth, and maintained KYC and documentation compliance.

Account Management Relationship Management Upselling Cross selling Customer Success Stakeholder Management Problem Solving Sales Negotiation Customer Experience Customer Retention

Customer onboarding and Relations

United bank for Africa

Jun 2016 - Sep 2020 (4 years 3 months)

Handled 25+ customer interactions daily, resolving account enquiries, complaints and service issues while maintaining high customer service standards. Consistently achieved 98% of KPIs and supported account openings monthly, ensuring timely and accurate processing of customer requests. Built strong customer relationships through effective communication, active listening and problem-solving.