Open to opportunities

Boluwatife OYEYEMI

@boluwatifeoyeyemi

Message

Results-driven customer experience and relationship manager in banking, focused on reducing churn and improving CX.

Nigeria

Message

What I'm looking for

I seek roles in banking/financial services focused on CX, relationship management, and digital product support where I can drive retention, optimize processes, and grow into leadership.

I am a results-driven customer experience and relationship management professional with strong experience in banking and financial services. I have managed portfolios of 150+ clients, leveraged data analytics to identify CX bottlenecks, and delivered measurable improvements such as a 25% increase in retention and a 30% improvement in response time.

My background includes digital product support, quality assurance, compliance, and cross-functional leadership. I consistently meet performance targets, resolve customer queries within SLA timelines, and drive process optimizations that reduce churn and improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Polaris Bank Limited

Jul 2024 - Present (1 year 5 months)

Managed a portfolio of 150+ clients and drove a 25% increase in customer retention through tailored service and financial solutions; improved response times by 30% via data-driven CX process improvements.

Customer Relationship Management CX Data Analysis Portfolio Management CRM Tools Cross Functional Collaboration Customer Retention Service Delivery

Customer Experience Executive

OxygenX (Access Holdings Limited)

Nov 2023 - Apr 2024 (5 months)

Delivered digital product support resolving 100% of queries within SLA and led UX-focused cross-functional initiatives that reduced customer churn by 15% while mitigating dispute-related risks.

Product Support CRM Tools Dispute Resolution Reporting SLA Management

Quality Control Officer

Veliki Magushi Limited

Mar 2022 - Feb 2023 (11 months)

Conducted daily quality inspections achieving 98% compliance and led process improvements that increased production efficiency by 20%; authored analytical quality reports and trained new hires.

Quality Assurance Process Improvement Compliance Reporting Training Inspections