I seek technical roles where I can solve problems, train others, work independently or in a small team, and can apply ever evolving technologies to solutions.
Louis Hachmeister
@louishachmeister
Field technician with strong customer-service experience. Tech-savvy, reliable, and results-driven.
What I'm looking for
I am a field technician with many years of hands-on customer service experience across residential and business environments. I consistently exceed performance goals and take pride in delivering solutions that meet customer needs.
I troubleshoot account and hardware issues using app-based and meter readout tools while following OSHA and Wisconsin state code standards. I manage busy schedules, maintain company vehicles and tools, and adapt quickly to changing technology and business requirements.
I have experience training new hires and customers on company policies, services, and equipment, and I have managed and trained sales teams while consistently surpassing sales targets. My background also includes supporting individuals with special needs, handling medication, therapies, and documentation responsibly.
I am goal-oriented, highly organized, and tech-oriented, with strengths in problem solving, project management, leadership, and customer service. I learn quickly and integrate new technologies to improve efficiency and customer experience.
Experience
Work history, roles, and key accomplishments
Field Technician
Charter Communications
Mar 2016 - Present (9 years 10 months)
Installed, maintained, and troubleshot residential and business cable services while consistently exceeding monthly and yearly performance goals; trained new hires and educated customers on services and equipment while adhering to OSHA and Wisconsin code standards.
Sales Consultant
Mobile Life
Apr 2015 - Dec 2015 (8 months)
Exceeded sales goals at a Verizon premium retailer, earned promoter scores on customer secret shopper surveys, and managed and trained the sales team while obtaining additional certifications.
Support Provider
Independent Living Choices
Aug 2013 - Apr 2015 (1 year 8 months)
Provided daily care and support for individuals with special needs, managing medication administration, physical therapies, daily activities, and required documentation to ensure client well-being.
Education
Degrees, certifications, and relevant coursework
Louis hasn't added their education
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