Zach Dee

Sustain workflow across a live receive operation running a 40,000-unit daily goal; identify and clear process breakdowns and drive issues through maintenance, safety, and operations leadership to resolution. Serve as department troubleshooting lead, diagnosing root cause on recurring problems and directing 4-6 associates.

Ran overnight fleet service across 5 sites, diagnosing and coordinating repairs on ~50 vehicles per shift. Supervised 12 technicians, resolved escalations, and documented all work orders.

Promoted to assistant manager; diagnosed vehicle faults and managed shop operations, scheduling, and customer issue resolution.

Coordinated schedules, materials, and crew logistics for electrical contracting projects.

Delivered remote technical and customer support for business clients, diagnosing downed internet and phone service and coordinating installs with carriers and field techs. Resolved tickets from a shared queue averaging 20+ open items, owning each from intake through resolution.

Supervised residential builds and crews; served as on-site safety lead working with inspectors and subcontractors.

Completed approximately 2,000 apprenticeship hours; performed residential and commercial wiring.

Installed, repaired, and troubleshot residential cable, phone, and internet services, isolating faults across signal, hardware, and configuration.

Managed wireless and telecom accounts for national businesses including Pilot Travel Centers, handling device and service troubleshooting, repairs, and escalation against a 50+ open-ticket queue and a 2-hour initial-response SLA.

CompTIA A+ certification in progress, expected completion in 2026.