Open to opportunities

schilo Muamba

@schilomuamba1

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Experienced technical support specialist skilled in troubleshooting, deployments, and customer-focused IT support.

United States

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What I'm looking for

I am seeking a hands-on IT support role where I can troubleshoot and resolve endpoint and network issues, provide user training, and contribute to operational improvements in a collaborative, growth-oriented team.

I am an experienced technical support specialist with a strong track record resolving hardware, software, networking and security issues across desktops, laptops and mobile devices. I have hands-on experience with deployments, imaging, virtual machines, and endpoint remediation to maintain system reliability.

I have worked in tier-1 support, field-installation/technician roles, and internal IT support maintaining 200+ endpoints, improving ticket resolution speed, and leading hardware/software upgrades. I combine technical proficiency with customer-facing strengths developed in retail and service management roles.

I prioritize clear documentation, user training, and security best practices while optimizing processes to reduce costs and increase operational efficiency. I am motivated to join a team where I can apply my troubleshooting skills and continue growing in IT infrastructure and support.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Spurwink

Jan 2022 - Present (3 years 9 months)

Maintained 250+ Windows PCs and peripherals, led company-wide desktop upgrades and migrations, reduced ticket resolution time by 25% and cut vendor equipment costs by 20%.

Desktop Support Imaging Deployment Data Migration Vendor Management Troubleshooting

Manager

Hertz

Jan 2022 - Dec 2023 (1 year 11 months)

Oversaw daily rental operations, fleet readiness and sales targets, improved customer experience and coached staff to increase incremental revenue and operational efficiency.

Fleet Management Sales Customer Experience Revenue Generation Operations Management Reporting

Field Technician

Apex Systems at ADT

Jan 2021 - Dec 2022 (1 year 11 months)

Installed and serviced hardwired and wireless alarm, fire, CCTV and access systems, programmed alarm panels, diagnosed wiring faults, and trained customers on system operation.

Alarm Installation Wiring Diagnostics Customer Training Radio Registration Troubleshooting

Trainer

Panera Bread

Jan 2019 - Dec 2021 (2 years 11 months)

Conducted orientations and on-the-job training for new hires, redesigned training processes to reduce turnover and trained up to 30 new employees quarterly.

Training Development Onboarding Process Improvement Coaching Customer Service Scheduling Performance Monitoring

Customer Service Representative

Citra Health

Jan 2019 - Dec 2020 (1 year 11 months)

Handled calls for eligibility, benefits verification and authorizations, resolving issues on first contact and maintaining high customer satisfaction in a healthcare setting.

Customer Service Benefit Verification Documentation

Shift Manager

Taco Bell

Jan 2016 - Dec 2017 (1 year 11 months)

Managed store operations, staffing, training and scheduling to improve efficiency and maintain standards, while handling customer escalations and inventory controls.

Staff Training Scheduling Inventory Control Customer Service Cash Handling Hiring

Technical Support Representative

Ditelkin

Jan 2015 - Dec 2016 (1 year 11 months)

Provided Tier 1 technical support, troubleshooting DHCP/DNS, malware removal, hardware/software configuration, and deploying Windows images to improve end-user system reliability and reduce repeat tickets.