schilo Muamba
@schilomuamba1
Experienced technical support specialist skilled in troubleshooting, deployments, and customer-focused IT support.
United StatesWhat I'm looking for
I am an experienced technical support specialist with a strong track record resolving hardware, software, networking and security issues across desktops, laptops and mobile devices. I have hands-on experience with deployments, imaging, virtual machines, and endpoint remediation to maintain system reliability.
I have worked in tier-1 support, field-installation/technician roles, and internal IT support maintaining 200+ endpoints, improving ticket resolution speed, and leading hardware/software upgrades. I combine technical proficiency with customer-facing strengths developed in retail and service management roles.
I prioritize clear documentation, user training, and security best practices while optimizing processes to reduce costs and increase operational efficiency. I am motivated to join a team where I can apply my troubleshooting skills and continue growing in IT infrastructure and support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Spurwink
Jan 2022 - Present (4 years 5 months)
Maintained 250+ Windows PCs and peripherals, led company-wide desktop upgrades and migrations, reduced ticket resolution time by 25% and cut vendor equipment costs by 20%.
Oversaw daily rental operations, fleet readiness and sales targets, improved customer experience and coached staff to increase incremental revenue and operational efficiency.
Field Technician
Apex Systems at ADT
Jan 2021 - Dec 2022 (1 year 11 months)
Installed and serviced hardwired and wireless alarm, fire, CCTV and access systems, programmed alarm panels, diagnosed wiring faults, and trained customers on system operation.
Trainer
Panera Bread
Jan 2019 - Dec 2021 (2 years 11 months)
Conducted orientations and on-the-job training for new hires, redesigned training processes to reduce turnover and trained up to 30 new employees quarterly.
Customer Service Representative
Citra Health
Jan 2019 - Dec 2020 (1 year 11 months)
Handled calls for eligibility, benefits verification and authorizations, resolving issues on first contact and maintaining high customer satisfaction in a healthcare setting.
Shift Manager
Taco Bell
Jan 2016 - Dec 2017 (1 year 11 months)
Managed store operations, staffing, training and scheduling to improve efficiency and maintain standards, while handling customer escalations and inventory controls.
Technical Support Representative
Ditelkin
Jan 2015 - Dec 2016 (1 year 11 months)
Provided Tier 1 technical support, troubleshooting DHCP/DNS, malware removal, hardware/software configuration, and deploying Windows images to improve end-user system reliability and reduce repeat tickets.
Education
Degrees, certifications, and relevant coursework
Portland High School
GED, General Education
Completed GED credential associated with Portland High School; prepared foundational academic competencies for workforce entry.
Cisco Networking Academy
Computer Networking
Completed Cisco Networking Academy coursework focused on networking fundamentals and practical routing/switching concepts.
PCEP - Certified Entry-Level Python Programmer
Professional Certification, Programming
Earned PCEP certification demonstrating entry-level proficiency in Python programming fundamentals.
Availability
Location
United StatesAuthorized to work in
Job categories
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