Open to opportunities

Andy User

@andyuser3

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Customer support and technical specialist with 10+ years resolving complex issues.

United States

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What I'm looking for

I seek a hands-on technical support or field role where I can solve customer issues, mentor teammates, and improve processes within a safety-focused, team-oriented company.

I am a high-energy, self-motivated customer support and technical specialist with over ten years of experience assisting clients via phone, email, and in-person interactions. I combine strong customer-service instincts with hands-on technical troubleshooting across hardware, networks, and consumer services.

I've held roles from call center manager to field technician, consistently improving processes, maintaining compliance, and mentoring teams. Key achievements include supervising staff, maintaining 99% inventory accuracy, designing and implementing network fixes, and resolving diverse technical issues across time zones.

I bring practical mechanical aptitude and safety-focused field experience—installing and repairing network and cable systems, replacing hardware components, and performing equipment installations. I seek to contribute my problem-solving skills and dependable execution to a team-focused environment.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Agero

Feb 2023 - Dec 2024 (1 year 10 months)

Resolved diverse technical issues across multiple systems and time zones, improved support best practices, and translated complex problems into clear guidance for non-technical customers.

Technical Troubleshooting Ticketing Systems Customer Support Windows OS Escalation Management

Field Technician

TransCore

Aug 2022 - Feb 2023 (6 months)

Traveled to toll plazas to diagnose and repair hardware and software issues, managed inventory and replacements, and configured network settings to restore system functionality.

network settings DNS Inventory Management Root Cause Analysis

Field Technician

Spectrum

Sep 2021 - Aug 2022 (11 months)

Installed and troubleshot residential and commercial cable, internet, and Wi‑Fi systems, performed complex installations and repairs, and delivered customer education and service.

Cable & Internet Installation Wi Fi Troubleshooting Coax Ethernet Wiring Customer Service Safety Compliance

Cabinet Installer

Self Employed

Mar 2020 - Sep 2021 (1 year 6 months)

Measured, transported, and installed pre-made and custom cabinetry for residential and commercial clients, ensuring precise fits and adherence to safety and design specifications.

Carpentry Installation Site Cleanup Measurement

Billboard Installer

Outfront Media

Jul 2017 - Mar 2020 (2 years 8 months)

Installed and maintained billboard structures and advertisements, performed repairs and inventory management, and maintained 99% inventory accuracy while following safety protocols.

Inventory Management Safety Compliance

Rescue Guide

Orlando Tree Trek

Nov 2015 - Jun 2017 (1 year 7 months)

Served as certified high ropes guide focused on risk management, safety briefings, complex rescues, and delivering engaging customer experiences on outdoor courses.

Safety Inspections Guest Instruction Risk Management Emergency Response Equipment Maintenance

Call Center Manager

Answertel

Jul 2008 - Oct 2014 (6 years 3 months)

Managed call center operations, hired and trained staff, enforced HIPAA policies, supervised up to 14 employees, and improved service standards and incident response procedures.