Open to opportunities

giancarlo Agudelo

@giancarloagudelo

Message

Technical customer support specialist with strong networking and installation skills.

United States

Message

What I'm looking for

I seek a hands-on technical role supporting network and low-voltage installations with customer-facing responsibilities, clear growth paths, and collaborative, service-oriented culture.

I am a bilingual (Spanish/English) technical customer support specialist with extensive hands-on experience installing and repairing low-voltage cabling, payment terminals, and telecommunications infrastructure for residential and commercial clients. I have managed field teams, coordinated logistics and shipments, handled customer escalations, and provided white-glove service for high-profile clients while overseeing accounting and marketing for my own business.

My career highlights include coordinating statewide LV cabling projects, installing and troubleshooting CAT5/CAT6/coax/fiber and commercial T1s, and delivering on-site repairs for payment terminals and network equipment. I bring strong troubleshooting, customer-service, and project coordination abilities, and I adapt quickly to new technologies and client needs.

Experience

Work history, roles, and key accomplishments

Current

Installer and Repairer TPV

Current

Diusframi España

Jan 2025 - Present (10 months)

Installed and repaired payment terminals (A8, Android) for multiple banks and retail clients, managed equipment shipping logistics with SEUR, and provided technical support to top clients.

Payment Terminals Android Logistics Coordination Customer Support

LV Cabling Installations Coordinator

Strada Services

Jan 2022 - Dec 2024 (2 years 11 months)

Coordinated low-voltage (RJ45, Ethernet, coaxial, fiber, AV, CCTV) installations statewide, tracked work orders and inventory, and handled customer service and technician scheduling.

RJ45 Inventory Management Customer Service

General Manager

American Eagle Inc

Jan 2011 - Dec 2022 (11 years 11 months)

Managed luxury transportation operations, bookkeeping and payments, led marketing campaigns and lead generation, and delivered white-glove customer service for corporate and high-profile clients.

Operations Management Bookkeeping Customer Service Marketing Facebook Ads Lead Generation Client Relations

Field Technician

Central Florida Telecommunication

Jan 2008 - Dec 2010 (2 years 11 months)

Installed Cat5/Cat6, coax, and fiber from network demarc to customer premises, resolved IPv4 connectivity and cable TV issues, and installed commercial T1 lines for residential and business clients.

Cat6 IPv4

Field Technician

Jaguar Technologies

Jan 2006 - Dec 2008 (2 years 11 months)

Performed field installations of copper and fiber cabling, troubleshot LAN/WAN and cable TV issues, and validated network connectivity after commercial line installations.

Cable TV Support

Field Technician

GI Broadband

Jan 2004 - Dec 2005 (1 year 11 months)

Installed customer premise cabling (Cat5/Cat6, coax, fiber), resolved end-to-end IPv4 connectivity and cable TV issues, and supported residential and small business network troubleshooting.

Cat6 IP Troubleshooting Customer Service