Lolade Dairo
@loladedairo
I resolve customer issues across email, chat, phone, and CRM systems.
NigeriaWhat I'm looking for
I've delivered remote customer support at Credlance Mfb, resolving inquiries by email, following SOPs and SLAs, documenting cases in CRM systems, and escalating complex issues with clear customer insights.
Previously, I supported patients at Sole Health Organization and customers at the Ministry of Human Resources through phone, email, and chat. I manage appointments, maintain accurate records, resolve complaints, and help improve support processes.
Experience
Work history, roles, and key accomplishments
Hybrid Customer Support
Credlance Mfb
May 2023 - Jan 2026 (2 years 8 months)
Delivered timely professional customer support via email, ensuring accurate issue resolution while maintaining a courteous and empathetic tone. Investigated and resolved customer inquiries by troubleshooting issues and providing clear solutions.
Virtual Assistant
Sole Health Organization
Feb 2021 - Apr 2022 (1 year 2 months)
Scheduled, rescheduled, and managed patient appointments, consultations, and follow-ups, ensuring optimal time management. Responded to patient inquiries via phone, email, or chat while maintaining HIPAA compliance and patient confidentiality.
Customer Support Assistant
Ministry of Human Resources
Jan 2020 - Dec 2020 (11 months)
Delivered exceptional customer support via email, chat, and phone (outbound and inbound calls), ensuring positive customer experience. Resolved escalated customer inquiries and complaints promptly, maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kwara State Polytechnic
Higher National Diploma, Banking and Finance
2023 - 2025
Pursued a Higher National Diploma in Banking and Finance from 2023 to 2025.
Lagos State Polytechnic
National Diploma, Banking and Finance
2020 - 2023
Completed a National Diploma in Banking and Finance from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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