John Anioke

I’m a proactive, detail-oriented Customer Success Support professional with experience handling inbound and outbound customer interactions, CRM workflows, support ticket tracking, and timely issue resolution in fast-paced environments. I focus on clear communication, documentation, and consistent follow-up to keep customers satisfied.

As a Virtual Assistant / Customer Success Support (Freelance), I coordinate client communication and support across remote teams and time zones. I manage spreadsheets and lead tracking, monitor daily and weekly performance, and support customers through social media channels—handling orders, inquiries, complaints, and concerns.

Earlier, I worked as a Customer Service Agent at Jumia Nigeria, managing CRM databases for order updates and issue resolution while processing transactions and maintaining performance KPIs. I also served as a Patient Service Officer at Medivation Health Ltd (LUTH), maintaining patient records, coordinating follow-ups and quality assurance across departments, and delivering accurate administrative reporting with strict confidentiality—supported by tools like Zendesk, Gorgias, HubSpot, and Google Workspace.