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Simiat Yekinni

@yekinnisimiat

Customer Experience professional with 6+ years of experience in customer service, client relations, appointment scheduling, and administrative support

Nigeria

Message

What I'm looking for

I’m looking for a remote role in Customer Experience, Customer Support, Virtual Assistance, or Administrative Support where I can use my communication, problem-solving, and organizational skills. I value a supportive team, opportunities to learn and grow, clear communication, and a healthy work environment.

Organized and empathetic professional passionate about creating positive customer experiences, solving problems, and supporting teams. Open to remote Customer Support, Customer Experience, Virtual Assistant, and Administrative roles.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Services Officer

Current

Diamed Centre

Apr 2024 - Present (2 years 4 months)

Provide customer-focused support to patients and clients, manage inquiries and concerns, coordinate appointments, maintain accurate records, and support smooth daily operations. Communicate with clients professionally, resolve issues, and collaborate with internal teams to deliver a positive customer experience.

Customer Service Customer Experience Appointment Scheduling Communication Skills Administrative Support Customer Support Data Entry Communications Management Problem Solving

Administrative Clerk

Cerba Lancet Wellness Center

Jun 2023 - Apr 2024 (10 months)

Managed front desk operations, coordinated appointments and client registration, responded to enquiries, resolved complaints, processed payments, maintained accurate records, and supported administrative workflows. Handled insurance authorizations and HMO follow-ups while collaborating with internal teams to ensure efficient service delivery and a positive client experience.

Customer Experience Report Writing Appointment Scheduling Customer Support Administrative Coordination Billing Management

Customer Service Officer

Premier Specialist Medical Center

Mar 2020 - May 2023 (3 years 2 months)

Provided frontline customer service, handled client enquiries and complaints, coordinated appointments, managed patient records, processed payments and supported daily administrative operations. Liaised with internal teams and clients to resolve issues promptly and ensure efficient service delivery and a positive customer experience.

Customer Experience Report Writing Appointment Scheduling Customer Support Administrative Coordination Billing Management Communication Skills Problem Solving