Looking for a job

Olamide Bayo

@olamidebayo

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I resolve customer issues and deliver remote administrative and technical support across digital channels.

Nigeria

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What I'm looking for

I'm seeking a remote role in virtual assistance, customer support, administrative support, data entry, client success, or technical support, where I can deliver customer-first service, learn new systems, and work independently in a fast-paced environment.

I've supported customers at MTN Office, handling product and service inquiries, account issues, complaints, and customer records across phone and social media channels.

As a freelance Customer Care Representative with Concentrix, I managed 50+ daily inquiries through phone, email, WhatsApp, and live chat while documenting interactions and following cases through resolution.

At Blooms Academy, I've provided remote administrative and technical support, from calendar coordination and digital record management to account access, workplace applications, and basic troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

MTN Office

Jan 2024 - Jan 2025 (1 year)

Supported customers with product and service information, contributing to satisfaction and retention. Handled multiple customer interactions daily, maintained accurate records, and resolved service-related complaints.

Customer Service Communication Skills Problem Solving Records Management Complaint Resolution

Virtual Assistant

Blooms Academy

Jan 2023 - Jan 2025 (2 years)

Managed multiple tasks independently in a remote environment, provided administrative and technical support, and coordinated calendars and appointments. Assisted users with Microsoft Office, Google Workspace, and other applications.

Virtual Assistant Administrative Support Microsoft Office Google Workspace Zoom Microsoft Teams Calendar Management Email Management CRM Troubleshooting

Customer Care Representative

Concentrix Company

Jan 2022 - Jan 2024 (2 years)

Handled multiple customer requests with accuracy and professionalism, managed 50+ daily inquiries via phone, email, WhatsApp, and live chat. Escalated complex issues and maintained detailed records using CRM and Microsoft Office tools.

Customer Service CRM Microsoft Office Communication Skills Problem Solving Multitasking