Open to opportunities

Chinagolum Nwolise

@chinagolumnwolise

Message

I resolve high-volume customer and patient support inquiries across phone, email, and live chat.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer or patient support role where I can resolve inquiries across phone, email, and live chat, use CRM and EMR tools, maintain high service standards, and collaborate with teams to improve customer and operational outcomes.

I've provided customer support as a freelance contractor since 2023, resolving 50+ daily inquiries across phone, email, and live chat while maintaining 95%+ CSAT. I handle ticket triage, billing inquiries, product troubleshooting, order processing, and complex complaint resolution, reducing escalations by 15%.

In remote medical virtual assistant and operations support work, I manage patient intake, EMR updates, appointment scheduling, follow-ups, calendars, correspondence, data entry, and executive research. I'm HIPAA certified and collaborate closely with logistics and technical support teams to keep resolutions accurate and within SLA windows.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Operations Support

Current

Remote Freelance

Jan 2024 - Present (2 years 7 months)

Provided administrative and customer service support to global clients, handling correspondence, calendar coordination, and data entry. Conducted web research and generated summary reports for executive decision-making.

Calendar Management Data Entry Web Research Report Generation Correspondence

Current

Medical Virtual Assistant & Patient Support

Current

Remote Contract

Jan 2024 - Present (2 years 7 months)

Delivered patient support by managing calls, emails, and intake documentation while ensuring HIPAA compliance. Streamlined appointment scheduling and automated follow-ups to reduce no-shows and improve efficiency.

HIPAA Patient Intake Appointment Scheduling Data Entry

Current

Customer Support Representative

Current

Freelance

Jun 2023 - Present (3 years 2 months)

Provided multi-channel customer support via phone, email, and live chat, handling over 50 daily inquiries and maintaining a 95%+ CSAT score. Managed ticket triage, billing, and product troubleshooting while collaborating with cross-functional teams to meet SLA targets.