LC

Open to opportunities

Litzzy Nazereth Fajardo Canales

@litzzynazerethfajard

I deliver bilingual customer support and manage e-commerce operations remotely.

What I'm looking for

I'm looking for a remote role in bilingual customer support, e-commerce operations, or virtual assistance where I can use English and Spanish communication, digital tools, and strong self-management to support customers and business operations.

At AN3Beauty, I provide English and Spanish customer support through chat and social media while managing order processing, inventory tracking, and post-sale follow-ups for an online cosmetics retailer.

I've also supported independent projects as a bilingual customer support representative and virtual assistant, handling scheduling, email correspondence, and remote workflows with Google Workspace, Slack, and Trello. I bring disciplined self-management, clear digital communication, and a focus on customer satisfaction and repeat business.

Experience

Work history, roles, and key accomplishments

AN

Current

E-Commerce & Customer Service Manager

Current

AN3Beauty

May 2024 - Present (2 years 4 months)

Managed order processing, inventory tracking, and post-sale follow-ups for an online retail business. Provided bilingual customer support via chat and social media, and built strong client relationships to ensure satisfaction and repeat business.

Bilingual Support Customer Service Order Management Social Media Written Communication

Education

Degrees, certifications, and relevant coursework

ID

INFOP (National Institute of Professional Development)

Certificate, Microsoft PowerPoint

2026 - 2026

Completed a course in Microsoft PowerPoint, developing skills in creating presentations.

LA

Lighthouse Christian Academy

High School Diploma, General Studies

High school diploma obtained through homeschooling, developing strong independent learning and time-management skills.

ID

INFOP (National Institute of Professional Development)

Certificate, Microsoft Excel

2025 - 2025

Completed a course in Microsoft Excel, gaining proficiency in spreadsheet management.

ID

INFOP (National Institute of Professional Development)

Certificate, Online Marketing Management

2025 - 2025

Completed a course in online marketing management, learning strategies for digital marketing.

ID

INFOP (National Institute of Professional Development)

Certificate, Digital Literacy

2024 - 2024

Completed an introduction to digital literacy, building foundational skills in using digital tools.

ID

INFOP (National Institute of Professional Development)

Certificate, Social Media for Businesses

2023 - 2023

Completed a course in social media for businesses, gaining practical knowledge in digital marketing.

Tech stack

Software and tools used professionally

Google Workspace

Trello

Microsoft Excel

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