Fajardo Fajardo

I've supported customers at Alorica on the Centene–Acaria Health account, handling inquiries, case follow-up, and issue resolution with clear, courteous service.

I manage information accurately and empathetically while meeting quality, productivity, customer satisfaction, and service-metric goals. My previous sales experience also built my skills in transactions, inventory control, replenishment, and assisting diverse customers.

I'm expanding into social media management through content coordination, basic copywriting, community engagement, and online customer support across Facebook, Instagram, TikTok, and X.

I use Meta Business Suite, scheduling tools, Canva, Excel, and Word to support organized digital and administrative work. As a native Spanish speaker with advanced spoken and written English, I communicate effectively with varied audiences.