Lynette Castañeda

I am a bilingual (Spanish/English C2) customer service professional with hands-on experience in medical interpretation, appointment scheduling, and virtual assistant roles. I prioritize clear communication, cultural sensitivity, and delivering positive client experiences.

As a Spanish medical interpreter, I provided real-time VRI/OPI interpretation between healthcare providers and patients, maintaining privacy and enhancing patient understanding. In scheduling roles I coordinated appointments by phone and resolved inquiries to improve operational efficiency and client satisfaction.

In virtual assistant work I managed real-time chat support, social media posting, content creation, and inventory organization to boost engagement and streamline e-commerce operations. I am proficient with Google Workspace, Microsoft Office, Canva, and productivity tools like Slack, Trello, Asana, and Notion.

I am a fast learner who adapts quickly to new challenges and training, and I bring strong organization, time management, and problem-solving skills. I am committed to delivering excellent customer service and building meaningful connections in every role.