Open to opportunities

Lilibeth Estares

@lilibethestares

Message

Real estate virtual assistant delivering streamlined operations, lead generation, and standout online presence.

Philippines

Message

What I'm looking for

I’m looking for long-term partnerships where I can streamline operations, enhance online presence, and maintain efficient daily business processes—handling CRM, lead generation, email/newsletters, and administration with reliable, proactive support.

I’m a reliable, proactive Virtual/Executive Assistant with 3+ years supporting real estate teams and 9 years of customer service, technical support, and B2B call center experience. I manage CRM workflows, keep contacts and files updated, and handle executive-level administrative support to protect daily momentum.

I also drive growth through social media management, lead farming, automated drip campaigns, and email marketing/newsletters. From calendar and inbox management to market research, vendor coordination, and website editing, I focus on efficient processes, clear communication, and long-term client partnerships.

Experience

Work history, roles, and key accomplishments

Real Estate Virtual Assistant

Direct Client

Oct 2023 - Feb 2026 (2 years 4 months)

Managed real estate CRM and updated contacts/files regularly, supporting MLS-based workflows. Created and scheduled social media and website content, automated drip campaigns across lead stages, and coordinated client communications for property showings and listings.

CRM Management Lead Generation Drip Campaigns Social Media Management Email Marketing Scheduling Google Drive Market Research

Administrative Assistant (Remote)

Cyberbacker

Oct 2022 - May 2023 (7 months)

Provided administrative and virtual assistant support across databases, inboxes, and lead records with minimal supervision. Produced monthly newsletters and market updates and created social media content (images/videos) using Canva, posting across multiple platforms.

Database Management Social Media Content Creation Canva Inbox Management Lead Farming Customer Support

Technical Support Representative

CSS Corp

Nov 2019 - May 2021 (1 year 6 months)

Supported patients with medical device software and smart watch syncing via calls, following HIPAA/FDA documentation standards. Processed replacements for missing or malfunctioning deliveries and escalated complex incidents to US counterparts with detailed issue records.

Medical Device Support Technical Troubleshooting Smart Watch Syncing Customer Support Escalations Support Software

Client/Email Support Representative

CSS Corp

May 2016 - Dec 2018 (2 years 7 months)

Triaged high-volume inquiries via email, live chat, and voicemail, prioritizing urgent orders and technical issues for faster resolution. Coordinated with remote and field technicians for PBX/VoIP issues, managed billing/PO requests, and maintained sales inventory updates in Excel.

Inbox Management

Consumer Support Representative

Sutherland Global Services

Sep 2013 - Apr 2016 (2 years 7 months)

Handled seller and buyer inquiries by phone and managed email inbox routing to the correct department. Resolved disputes and tracked delivery/payment issues, coordinating with PayPal and couriers to clarify refunds and pending transactions.

Customer Support Dispute Resolution PayPal Refund Support Case Management

Data Entry Back Office Agent

Aegis (People Support)

May 2012 - Aug 2013 (1 year 3 months)

Managed databases and performed accurate data entry and email management for back-office operations. Updated meter reads for billing purposes and maintained task records and productivity tracking in Excel.

Database Management Data Entry Back Office Operations