Open to opportunities

Cheska Lyn Domondon

@cheskalyndomondon

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Experienced virtual assistant and executive assistant delivering administrative excellence.

Philippines

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What I'm looking for

I seek a role where I can provide high-quality administrative and executive support, streamline processes, and grow in operations or client-facing functions.

I am a passionate and dedicated virtual assistant with over four and a half years of experience supporting customer-facing operations and executives. I combine strong communication, problem-solving, and multitasking abilities to deliver reliable administrative support.

My background includes roles as a Customer Service Representative, Subject Matter Expert, Sales Representative, Virtual Assistant, and Executive Assistant, where I handled inbound/outbound calls, sales inquiries, and COVID-19 patient support.

As an executive assistant I managed complex calendars, travel bookings, expense reports, meeting agendas and minutes, and developed SOPs to improve internal processes. I am proficient with Gmail/Outlook, Google Drive, Dropbox, Notion, Monday.com and ChatGPT.

I am committed to continuous professional development and bringing innovation to administrative workflows, social media management, basic graphic design tasks, and project coordination to help teams run more efficiently.

Experience

Work history, roles, and key accomplishments

Executive Assistant

WeAssist - Patriot Holdings

Oct 2024 - Jan 2025 (3 months)

Managed Gmail and Outlook inboxes, coordinated travel, managed social media accounts, implemented SOPs, and used Notion and Monday.com to streamline workflows.

Inbox Management Travel Coordination Social Media Management SOP Development Notion Monday.Com Hootsuite

Executive Assistant

Atomic Carrots - Magic Inc

Jul 2022 - Jul 2024 (2 years)

Managed executive calendars, travel bookings, expense reports, meeting coordination, and research to support operational priorities and timely decision-making.

Calendar Management Travel Coordination Expense Reporting Meeting Minutes Research Prioritization SOPs

Virtual Assistant

Spartan Medical

Dec 2019 - Jun 2022 (2 years 6 months)

Fielded patient calls for COVID-19 testing site locations, performed outbound follow-ups for positive cases, and managed documentation and outreach to universities for antigen testing programs.

Patient Support Outbound Calling Research Documentation Management Google Drive Communication Scheduling

Sales Representative

Concentrix

May 2017 - Mar 2019 (1 year 10 months)

Handled inbound and outbound sales for tour bookings, managed inquiries on modifications and cancellations, and drove bookings through proactive outreach.

Inbound Sales Outbound Sales CRM Problem Solving Stakeholder Management

Customer Service Representative

Expert Global Solutions

Jan 2015 - Jan 2017 (2 years)

Fielded inbound calls for account adjustments, upgrades, and purchases; promoted to Subject Matter Expert within six months and trained new hires to improve first-call resolution.