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Fea Esplago

@feaesplago

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Virtual Assistant | Admin. Support. Leads. Social. Design

Philippines

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What I'm looking for

Get the output of a multi-skilled backend team through one reliable partner.

Since 2018, I’ve supported growing companies and clients with:
✨ Admin Operations
✨ Customer Support
✨ Lead Sourcing
✨ Content & Visual Design

I bring structure, proactive problem-solving, and creative support to keep daily operations organized and professional.

A General Virtual Assistant with 4+ years of experience supporting administrative operations, customer service, data entry, client coordination, and social media management. Experienced in managing customer inquiries, maintaining databases and records, processing documents, coordinating schedules, and supporting social media content and posting. Proficient in CRM, project management, communication, and creative tools, with a strong focus on accuracy, organization, responsiveness, and client satisfaction.

Experience

Work history, roles, and key accomplishments

Admin and Marketing Assistant

Mugen AI Technologies Inc.

Sep 2024 - Aug 2026 (1 year 11 months)

• Managed admin, customer support, and marketing support for a Philippine Red Cross partnership, assisting 50–75+ clients monthly.
• Handled inquiries, records, documentation, schedules, and account concerns.
• Supported social media, content, and marketing activities.

Administrative Support Customer Support Social Media Management

General Virtual Assistant

Euro School of Tennis

Jun 2022 - Nov 2023 (1 year 5 months)

• Provided virtual administrative and customer support to clients and internal stakeholders.
• Managed admin tasks, inquiries, social media posting, and online coordination.
• Screened internship candidates and coordinated interviews and related processes.
• Maintained organized records and completed client and admin tasks on time.

Customer Support Administrative Support Prescreening Interviews Database Management Appointment Setting Calendar Management Job Posting

Customer Service Representative

Teleperformance

Apr 2021 - Jul 2021 (3 months)

• Handled customer inquiries related to billing, payments, returns, and refunds while maintaining a high standard of customer service.
• Resolved customer concerns and provided accurate account and transaction information.
• Promoted relevant products and deals while supporting customer satisfaction and retention.

Customer Support Database Management Phone Support Issue Resolution Billing Support Customer Satisfaction

Customer Service Representative

Hinduja Global Solutions

Aug 2019 - Jan 2021 (1 year 5 months)

• Investigated and resolved customer overpayment issues by reviewing account and transaction details.
• Identified discrepancies accurately and initiated appropriate actions for reimbursement or adjustment.
• Maintained clear communication with customers while ensuring accurate documentation and case handling.

Customer Support Database Management Phone Support Issue Resolution Customer Satisfaction

Data Entry Assistant

OMG Solutions

Apr 2018 - Jun 2018 (2 months)

• Performed data entry and administrative tasks while maintaining accurate and organized client database information.
• Managed digital records and supported the organization of online events and related administrative activities.