Liezyl Mae Cedeno

I am a customer-focused service professional with strong experience in retail and digital banking support, having worked with Tonik Digital Bank and ING Hubs Philippines. I deliver timely resolutions for client requests and complaints while maintaining regulatory compliance and service quality.

At ING Hubs Philippines I managed end-to-end client requests, supported Dutch clients via live chat, assisted with online and mobile banking transactions, and contributed process-improvement ideas that increased satisfaction and operational efficiency.

With Tonik Digital Bank I handled account maintenance, transactions, and loan application support across calls, chat, and email while creating and managing service tickets in Jira CC Case and ensuring adherence to Bangko Sentral ng Pilipinas regulations.

Previously I worked in academics as an Assistant Instructor II, preparing course syllabi, evaluating student performance, and managing departmental social media — demonstrating strong communication, organization, and multitasking skills transferable to customer-facing roles.