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Anna Cristina Baterna

@annacristinabaterna

Banking customer service professional at UnionBank of the Philippines who resolved 30+ daily requests and helped prevent potential card fraud.

Philippines

Message

At UnionBank of the Philippines, I resolved 30+ daily customer requests with accurate account guidance and timely follow-ups. I tracked complex cases in Salesforce and coordinated with internal teams through resolution.

I also verified customer details and documents in Finacle, and helped prevent potential card fraud by verifying unusual transactions and initiating card blocks or cancellations. Earlier, I assisted walk-in customers, processed daily transactions, and guided customers through online banking registration.

Experience

Work history, roles, and key accomplishments

Sales and Service Officer

UnionBank of the Philippines

Dec 2022 - Sep 2026 (3 years 9 months)

Resolved 30+ daily customer requests through accurate account guidance and timely follow-ups. Tracked complex cases in Salesforce and coordinated with internal teams to drive resolution.

Customer Service Account Guidance Case Management Salesforce Finacle Customer Verification Fraud Prevention SLA Compliance

Sales and Service Assistant

UnionBank of the Philippines

Mar 2015 - Dec 2022 (7 years 9 months)

Assisted approximately 50 walk-in customers daily with account inquiries, banking products, and service requests. Processed 80–150 daily transactions while verifying customer details and supporting documents for accuracy.

Customer Service Transaction Processing Customer Verification Digital Banking Referral Generation Data Accuracy