Chrislyn Marie Daño

Designed and delivered undergraduate curricula, maintaining a 92% student satisfaction rate and achieving above-average class passing rates across academic terms. Mentored 150+ students per semester on academic progress and career development, supporting improved retention and graduation outcomes.

Developed and delivered curriculum for 5+ courses per semester, achieving a 92% student satisfaction rating and improving course completion rates by 28%. Mentored 120+ students annually and collaborated with 10 faculty to modernize course materials, reducing lesson preparation time by 20%.

Resolved 50+ technical support tickets daily with 95% first-call resolution and improved overall customer satisfaction scores by 20%. Diagnosed complex hardware, software, and network issues and maintained 98% customer satisfaction across 1,200+ monthly interactions through clear, empathetic technical guidance and accurate escalation.

Provided inbound and outbound customer support for 80+ daily inquiries while maintaining 95%+ CSAT and achieving 90%+ first-call resolution. Reduced escalations by 25% and improved service efficiency by streamlining complaint handling processes to lower average handle time (AHT) by 15%.

Handled 80+ customer inquiries daily by phone while maintaining 95% CSAT in line with Convergys-Concentrix quality assurance standards. Reduced average handle time (AHT) by 18% using CRM tools and internal knowledge bases, and improved first-contact resolution to 97% by escalating and tracking complex cases.

Master of Arts in Education (Major in Early Childhood Education) at Cebu Normal University (2025–present).

Grade: 1.3

Activities and societies: Dance Troupe

Bachelor of Elementary Education at Cordova Public College (2019–2022), graduating with Latin honors.

Grade: 95

Activities and societies: Supreme Student Government - Secretary, Dance Troupe Member, Campus Cheerleader

Graduated as a Class Valedictorian