Open to opportunities

Jenjen Regala

@jenjenregala

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Licensed Professional Teacher focused on creativity and career growth.

Philippines

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What I'm looking for

I seek a role that fosters creativity and supports continuous learning.

I am a Licensed Professional Teacher with a passion for fostering creativity and promoting continuous learning experiences. My educational background includes a Bachelor of Secondary Education majoring in Biological Sciences from Eastern Visayas State University, where I honed my skills in teaching and leadership.

In my professional journey, I have gained valuable experience in customer service and team leadership roles. As a Customer Service Representative in the healthcare sector, I effectively managed patient and physician communications, ensuring quality service and adherence to key performance indicators. My role as a Team Leader involved overseeing operations, monitoring agent performance, and providing coaching to enhance team productivity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Inspiro Relia Company

Jan 2021 - Jan 2022 (1 year)

Assisted customers with debit card inquiries, including activation and balance checks, while ensuring compliance with banking policies and security standards to prevent fraud.

Customer Service Fraud Prevention Communication Skills Problem Solving Security Protocols Technical Proficiency Time Management Compliance

Customer Service Representative

Virtual Staffing Solutions

Jan 2020 - Jan 2021 (1 year)

Managed a healthcare account by confirming patient and physician details, ensuring quality service through team oversight and performance monitoring. Focused on achieving service level agreements (SLAs) and providing coaching to team members.

Customer Service Team Leadership Performance Monitoring Quality Assurance Communication Skills Time Management MS Excel KPI Tracking

Education

Degrees, certifications, and relevant coursework

Eastern Visayas State University

Bachelor of Secondary Education, Education

2015 - 2019

Bachelor of Secondary Education major in Biological Education, focusing on developing teaching strategies and methodologies to enhance student learning and engagement.