Aldrin Jay Capioc
@aldrinjaycapioc
Content Moderator at TaskUs who reviews content against guidelines and earned Top Agent for 2025.
PhilippinesWhat I'm looking for
At TaskUs, I review and remove inappropriate content in line with guidelines. I also provide feedback to improve moderation policies, and I was recognized as Top Agent for 2025.
At ProbeCX, I held interim Team Leader and Trainer roles alongside customer care work. I led, trained, and supported customer service teams, and assisted customers with inquiries and troubleshooting via email.
At CTBC Bank, I assisted customers with banking inquiries and transactions and resolved complaints while ensuring compliance. At AFNI Philippines, I handled customer billing inquiries via chat and resolved technical and service issues.
Earlier, I supported customers at IntouchCX, Concentrix, and PCCW Global, and worked as an Administrative Assistant at National Book Development Board. My background also includes office administration, data entry, and customer support over phone, email, chat, and in person.
Experience
Work history, roles, and key accomplishments
Reviewed and removed inappropriate content per guidelines. Provided feedback to improve moderation policies.
Customer Care Officer
CTBC Bank
Apr 2024 - Jul 2024 (3 months)
Assisted customers with banking inquiries and transactions. Resolved complaints while ensuring compliance.
Trainer Interim
ProbeCX
Oct 2021 - Apr 2024 (2 years 6 months)
Led, trained, and supported customer service teams. Assisted customers with inquiries and troubleshooting via email.
Customer Care L1
ProbeCX
Oct 2021 - Apr 2024 (2 years 6 months)
Assisted customers with inquiries and troubleshooting via email.
Team Leader Interim
ProbeCX
Oct 2021 - Apr 2024 (2 years 6 months)
Led, trained, and supported customer service teams. Assisted customers with inquiries and troubleshooting via email.
Customer Care
ProbeCX
Oct 2021 - Apr 2024 (2 years 6 months)
Assisted customers with inquiries and troubleshooting via email.
Customer Care/Technical Support
AFNI Philippines
Sep 2020 - Sep 2021 (1 year)
Handled customer billing inquiries via chat with 3 concurrency. Resolved technical and service issues.
Administrative Assistant
National Book Development Board
Feb 2020 - Jun 2020 (4 months)
Managed office tasks (especially taxes), documents, and scheduling. Organized meetings and maintained supplies.
Assisted customers with accounts, billing, and tech issues.
Provided support for inquiries and issue resolution via chat and calls.
Assisted with shopping account and placing orders. Provided troubleshooting and escalations.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Office Administration
Pursued a Bachelor of Science in Office Administration with a major in Corporate Transcription.
Polytechnic University of the Philippines
Bachelor of Science, Office Administration
Pursued a Bachelor of Science in Office Administration with a major in Corporate Transcription.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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