Lidiia ZhadiaievaLZ
Open to opportunities

Lidiia Zhadiaieva

@lidiiazhadiaieva

Experienced Customer Care Agent

Ukraine

What I'm looking for

Seeking a challenging role that leverages my customer support, project management, and team leadership skills to drive business growth and client satisfaction.

I am a seasoned Customer Care Agent with a strong background in the FinTech and IT industries. With expertise in customer support, project management, and team leadership, I excel in handling B2B and B2C projects from start to finish. Proficient in technical tools like Zendesk, Jira, and CRM systems, I focus on delivering exceptional service and ensuring client satisfaction.

With fluency in English, Russian, and Ukrainian, and beginner-level German, I bring strong communication and adaptability to any role. My strong work ethic, emotional intelligence, and problem-solving skills enable me to thrive in fast-paced environments.

Throughout my career, I have demonstrated my ability to lead and motivate teams, foster positive atmospheres, and drive optimal performance. I am confident in my ability to make a valuable contribution to any organization.

Experience

Work history, roles, and key accomplishments

FC

Customer Suport Team Lead

FinTech company

Provided assistance and support to customers, including technical support and issue solving for best user experience and satisfaction. Led and motivated a team, fostering a positive atmosphere while ensuring smooth and efficient operations.

Education

Degrees, certifications, and relevant coursework

Lidiia hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Lidiia Zhadiaieva - Customer Suport Team Lead - FinTech company | Himalayas