Open to opportunities

Lidiia Zhadiaieva

@lidiiazhadiaieva

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Experienced Customer Care Agent

Ukraine

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What I'm looking for

Seeking a challenging role that leverages my customer support, project management, and team leadership skills to drive business growth and client satisfaction.

I am a seasoned Customer Care Agent with a strong background in the FinTech and IT industries. With expertise in customer support, project management, and team leadership, I excel in handling B2B and B2C projects from start to finish. Proficient in technical tools like Zendesk, Jira, and CRM systems, I focus on delivering exceptional service and ensuring client satisfaction.

With fluency in English, Russian, and Ukrainian, and beginner-level German, I bring strong communication and adaptability to any role. My strong work ethic, emotional intelligence, and problem-solving skills enable me to thrive in fast-paced environments.

Throughout my career, I have demonstrated my ability to lead and motivate teams, foster positive atmospheres, and drive optimal performance. I am confident in my ability to make a valuable contribution to any organization.

Experience

Work history, roles, and key accomplishments

Customer Services Manager

Juergen Ltd

Managed B2B and B2C client projects from inception to completion. Collaborated with the team to distribute and prioritize tasks. Coordinated project progress with clients.

Excel Project Management CRM Customer Support Time Management

Customer Suport Team Lead

FinTech company

Provided assistance and support to customers, including technical support and issue solving for best user experience and satisfaction. Led and motivated a team, fostering a positive atmosphere while ensuring smooth and efficient operations.

Excel Microsoft Word Zendesk CRM Jira Time Management Teamwork Problem Solving