Lidiia Zhadiaieva
@lidiiazhadiaieva
Experienced Customer Care Agent
What I'm looking for
I am a seasoned Customer Care Agent with a strong background in the FinTech and IT industries. With expertise in customer support, project management, and team leadership, I excel in handling B2B and B2C projects from start to finish. Proficient in technical tools like Zendesk, Jira, and CRM systems, I focus on delivering exceptional service and ensuring client satisfaction.
With fluency in English, Russian, and Ukrainian, and beginner-level German, I bring strong communication and adaptability to any role. My strong work ethic, emotional intelligence, and problem-solving skills enable me to thrive in fast-paced environments.
Throughout my career, I have demonstrated my ability to lead and motivate teams, foster positive atmospheres, and drive optimal performance. I am confident in my ability to make a valuable contribution to any organization.
Experience
Work history, roles, and key accomplishments
Customer Suport Team Lead
FinTech company
Provided assistance and support to customers, including technical support and issue solving for best user experience and satisfaction. Led and motivated a team, fostering a positive atmosphere while ensuring smooth and efficient operations.
Customer Services Manager
Juergen Ltd
Managed B2B and B2C client projects from inception to completion. Collaborated with the team to distribute and prioritize tasks. Coordinated project progress with clients.
Manager Of Sales
Wise IT solutions Ltd
Sourced new clients and managed all communication processes for project initiation. Gained experience in negotiating with potential customers.
Education
Degrees, certifications, and relevant coursework
Lidiia hasn't added their education
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