Jessica Abdullahi
@jessicaabdullahi
Customer support professional delivering empathetic, tech-enabled service and process improvements.
UkraineWhat I'm looking for
I am a customer support professional with over two years of hands-on experience across remote and in-person roles, focused on delivering empathetic, timely support and improving processes using CRM and Office tools. I consistently meet and exceed satisfaction and resolution benchmarks while protecting client confidentiality.
I have supported operations for delivery and service organizations, managed databases and reporting, and collaborated with technical teams to escalate and resolve issues. I bring strong communication, multitasking, and data-handling skills, and a commitment to using technology to streamline customer experiences.
Experience
Work history, roles, and key accomplishments
M&E Officer (Contract)
Steigler Consultancy Services
Jan 2024 - Present (1 year 9 months)
Collected, validated, and analyzed program data for monitoring and reporting, ensured data quality using standardized frameworks, and applied findings to improve reporting accuracy and processes.
Customer Support Specialist
BuzzChat Agency
Aug 2024 - Jul 2025 (11 months)
Delivered high-quality, empathetic live-chat support, consistently exceeding satisfaction and resolution benchmarks while onboarding customers and creating SOPs and FAQs to improve support efficiency.
Customer Representative
FEZDelivery
Jan 2023 - Jun 2024 (1 year 5 months)
Responded to customer inquiries across phone, email, and chat regarding deliveries and shipping, resolved complaints for late/damaged/missing items, and coordinated with drivers and warehouses to ensure timely resolutions.
Health Receptionist
AmaxCare Health Spa
Aug 2021 - Nov 2022 (1 year 3 months)
Managed front-desk operations including client registration, appointment scheduling, confidential recordkeeping, payment processing, and coordination with therapists to ensure smooth spa operations.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Engineering, Biomedical Engineering
Bachelor of Engineering in Biomedical Engineering completed at the University of Ilorin with expected or recorded completion in 2024.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
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