Open to opportunities

Maria Kotenko

@mariakotenko

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Open-minded consultant with strong customer service and analytical skills.

Ukraine

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

As a dedicated professional with experience in customer service and consultation, I thrive in dynamic environments where I can leverage my communication skills to assist clients effectively. My background in the banking sector has equipped me with the ability to handle financial inquiries and provide tailored solutions, ensuring customer satisfaction at all times.

Throughout my academic journey at the National Academy of Land Forces, I have not only excelled in my studies but also actively participated in organizing scientific conferences. This experience has honed my organizational skills and my ability to work under pressure, allowing me to manage multiple tasks efficiently. I am passionate about applying my analytical mindset to solve complex problems and contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Information Consultant

A-Bank Ukraine

Sep 2019 - Jun 2020 (9 months)

Provided comprehensive consultations to clients regarding various banking services and products. Managed client inquiries and resolved financial issues efficiently, ensuring high levels of customer satisfaction.

Consultation Financial Services Client Services MS Office

ММ

Customer Service Consultant

Мережа магазинів

Feb 2018 - Jul 2019 (1 year 5 months)

Managed customer service operations and handled cash transactions accurately. Responsible for product sales and inventory control, ensuring optimal stock levels and customer satisfaction.

Customer Service Sales Inventory Management Client Relations

Education

Degrees, certifications, and relevant coursework

National Academy of Ground Forces named after Hetman Petro Sahaidachny

Bachelor, Military Psychology

Activities and societies: Organized and participated in scientific conferences on law, linguistics, and military psychology; Prepared works on history, military affairs, and armaments; Worked on developing innovative approaches to solving psychological problems in the military sphere.

Organized and participated in scientific conferences on law, linguistics, and military psychology. Achieved scientific success by preparing works on history, military affairs, and armaments. Worked on developing innovative approaches to solving psychological problems in the military sphere.