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@kristinakharchuk
3+ years of experience as Customer Support Representative
As an experienced Customer Support Representative, I am dedicated to delivering high-quality service with a customer-focused approach. My background includes engaging with customers through various channels, including phone calls and emails, where I have honed my skills in effective communication and relationship building. I take pride in my ability to recognize and manage emotions, which fosters a positive interaction with clients and enhances their overall experience.
Throughout my career, I have consistently sought to improve my skills and knowledge, ensuring full engagement and commitment to my role. My experience spans various positions, including Sales Agent and Dispatcher, where I have developed a strong ability to manage customer inquiries, resolve issues, and maintain long-term relationships. I am adept at working closely with different departments to ensure seamless service delivery and customer satisfaction.
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Work history, roles, and key accomplishments
Alpha Platforms
Oct 2023 - Apr 2025 (1 year 6 months)
Engaged with customers through phone calls and emails, maintained records of interactions, processed customer accounts, and collaborated with various departments. Demonstrated a strong commitment to customer satisfaction and effective communication.
Alpha Platforms
Oct 2023 - Dec 2024 (1 year 2 months)
Engaged with customers through phone calls and emails, processed customer accounts, and collaborated with various departments. Maintained records of customer interactions and processed orders efficiently.
H2H Movers
Sep 2022 - Oct 2023 (1 year 1 month)
Presented and sold services while addressing customer inquiries and concerns. Improved sales techniques to meet targets and maintained long-term client relationships.
H2H Movers
Sep 2022 - Oct 2023 (1 year 1 month)
Presented and sold services, addressed customer inquiries, and maintained long-term client relationships. Improved sales techniques to meet targets and ensured accurate pricing for services.
Diagnostech
Jul 2021 - Sep 2022 (1 year 2 months)
Assisted customers over the phone, managed emergency and non-emergency calls, and dispatched technicians. Handled invoices and provided detailed reports to management.
Diagnostech
Jul 2021 - Sep 2022 (1 year 2 months)
Assisted customers over the phone, managed emergency and non-emergency calls, and dispatched technicians. Handled invoicing and provided detailed reports, demonstrating strong organizational skills in a fast-paced environment.
Degrees, certifications, and relevant coursework
Bachelor Degree, Philology
2015 - 2019
Completed a Bachelor Degree in Philology, focusing on language and translation studies, which provided a strong foundation in linguistic skills and cultural understanding.
Software and tools used professionally
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