Kristina Kharchuk
@kristinakharchuk
3+ years of experience as Customer Support Representative
UkraineWhat I'm looking for
As an experienced Customer Support Representative, I am dedicated to delivering high-quality service with a customer-focused approach. My background includes engaging with customers through various channels, including phone calls and emails, where I have honed my skills in effective communication and relationship building. I take pride in my ability to recognize and manage emotions, which fosters a positive interaction with clients and enhances their overall experience.
Throughout my career, I have consistently sought to improve my skills and knowledge, ensuring full engagement and commitment to my role. My experience spans various positions, including Sales Agent and Dispatcher, where I have developed a strong ability to manage customer inquiries, resolve issues, and maintain long-term relationships. I am adept at working closely with different departments to ensure seamless service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Alpha Platforms
Oct 2023 - Apr 2025 (1 year 6 months)
Engaged with customers through phone calls and emails, maintained records of interactions, processed customer accounts, and collaborated with various departments. Demonstrated a strong commitment to customer satisfaction and effective communication.
Customer Support Representative
Alpha Platforms
Oct 2023 - Dec 2024 (1 year 2 months)
Engaged with customers through phone calls and emails, processed customer accounts, and collaborated with various departments. Maintained records of customer interactions and processed orders efficiently.
Sales Agent
H2H Movers
Sep 2022 - Oct 2023 (1 year 1 month)
Presented and sold services while addressing customer inquiries and concerns. Improved sales techniques to meet targets and maintained long-term client relationships.
Sales Agent
H2H Movers
Sep 2022 - Oct 2023 (1 year 1 month)
Presented and sold services, addressed customer inquiries, and maintained long-term client relationships. Improved sales techniques to meet targets and ensured accurate pricing for services.
Dispatcher/CSR
Diagnostech
Jul 2021 - Sep 2022 (1 year 2 months)
Assisted customers over the phone, managed emergency and non-emergency calls, and dispatched technicians. Handled invoices and provided detailed reports to management.
Dispatcher/CSR
Diagnostech
Jul 2021 - Sep 2022 (1 year 2 months)
Assisted customers over the phone, managed emergency and non-emergency calls, and dispatched technicians. Handled invoicing and provided detailed reports, demonstrating strong organizational skills in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
South Ukrainian National Pedagogical University named after K. D. Ushynsky
Bachelor Degree, Philology
2015 - 2019
Completed a Bachelor Degree in Philology, focusing on language and translation studies, which provided a strong foundation in linguistic skills and cultural understanding.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
Interested in hiring Kristina?
You can contact Kristina and 50k+ other talented remote workers on Himalayas.
Message KristinaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
