Міша Кушнір

@000899

Message

Customer Support Specialist dedicated to enhancing client satisfaction.

Ukraine

Message

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth.

As a Customer Support Specialist with over six years of experience, I am passionate about delivering exceptional service and ensuring client satisfaction. My journey in customer service has equipped me with the skills to resolve complex issues efficiently while building strong relationships with clients. I thrive on feedback analysis, which drives my commitment to continuous improvement in service quality.

Currently, I work at Namecheap, where I have honed my abilities in troubleshooting and quality assurance. My role as a Customer Support Trainer/Supervisor allows me to share my knowledge and foster a positive team environment. I am eager to leverage my expertise in a new role that focuses on enhancing customer value and resolving challenges effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Namecheap

Mar 2019 - Present (6 years 3 months)

Provided timely and effective customer support, resolving complex issues and enhancing customer value. Analyzed customer feedback to drive continuous service improvement.

Customer Support Troubleshooting Technical Proficiency Written Communication

Current

Customer Support Trainer/Supervisor

Current

Namecheap

Jul 2023 - Present (1 year 11 months)

Trained and supervised customer support representatives, ensuring adherence to service standards. Implemented strategies to enhance team performance and customer satisfaction.

Training Training And Supervision Team Leadership Performance Management Customer Satisfaction Coaching

Customer Support Representative

Namecheap

Dec 2020 - Oct 2024 (3 years 10 months)

Handled customer support inquiries, ensuring accurate and timely resolutions. Collaborated with team members to improve support processes and customer experience.

Customer Support Technical Support Problem Solving Team Collaboration Quality Assurance

Customer Support Representative

BetCare

Oct 2020 - Jul 2021 (9 months)

Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently. Maintained high levels of client satisfaction through proactive communication.

Customer Service Customer Satisfaction Communication

HR Manager

Freelancer

Oct 2018 - Jan 2019 (3 months)

Managed human resources functions, including recruitment and employee relations. Developed and implemented HR policies to improve organizational efficiency.

Recruitment Employee Relations HR Policies Organizational Development Talent Acquisition

Education

Degrees, certifications, and relevant coursework

Drohobych State Ivan Franko Pedagogical Institute

Bachelor of Arts, English Language and Literature

Completed a comprehensive curriculum focusing on English language and literature. Developed strong analytical, critical thinking, and communication skills through the study of various literary genres and linguistic theories.