Daria Kryvoruchko
@dariakryvoruchko
Enthusiastic customer support specialist with strong problem-solving skills.
What I'm looking for
I am a dedicated Customer Support Specialist with a passion for helping others and ensuring customer satisfaction. My experience at Namecheap has equipped me with the skills to handle various customer inquiries, manage support tickets, and provide solutions in a timely manner. I thrive in fast-paced environments and enjoy the challenge of meeting strict deadlines.
Throughout my career, I have developed strong communication and negotiation skills, allowing me to effectively collaborate with team members and resolve customer issues. I am a quick learner, adaptable to new technologies, and committed to continuous improvement. My ability to work well under pressure has been instrumental in my success in customer support roles.
Experience
Work history, roles, and key accomplishments
Shift Leader
Namecheap
Jan 2023 - Present (2 years 5 months)
Led a team of customer support specialists, overseeing daily operations and ensuring adherence to service level agreements. Provided guidance and training to team members, fostering a collaborative and productive environment.
Customer Support Specialist
Namecheap
Jan 2021 - Present (4 years 5 months)
Provided exceptional customer support, resolving inquiries related to domain names, hosting, and other services. Assisted customers with technical issues and ensured a high level of satisfaction.
Education
Degrees, certifications, and relevant coursework
Kharkiv National University of Radioelectronics
Bachelor, Electronic communications and radio engineering
Studied electronic communications and radio engineering, gaining foundational knowledge in the field. Developed skills relevant to modern communication systems and technologies.
Availability
Location
Authorized to work in
Job categories
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