Open to opportunities

Ян Колесник

@0003166

Customer Support Specialist with 7 years managing English-speaking clients, de-escalating issues, and delivering reliable resolutions.

Ukraine

Message

What I'm looking for

I’m looking for a client-facing role where I can own issue resolution end-to-end, handle high-volume inquiries confidently, and use CRM tools to improve processes—especially in an international team that values clear communication and responsiveness.

I’m a Customer Support Specialist with 7 years of direct, client-facing experience, consistently managing high volumes of inquiries from English-speaking international clients under tight deadlines and without external supervision.

At 24Experts, I’m the primary contact for clients: I clarify scope, manage expectations, resolve issues through each stage, and maintain service standards even under heavy load.

I handle complex and hostile situations with confidence, using de-escalation, conflict resolution, and careful status tracking—while continuously improving how I work by adopting new CRM systems and corporate knowledge bases.

Before that, I supported clients through Translation & Localization on agencies and freelance platforms, independently managing communication from first contact to issue closure, with strong repeat rates driven by on-time delivery and responsiveness.

Experience

Work history, roles, and key accomplishments

Client Manager

24Experts

Jan 2021 - Jan 2026 (5 years)

Processed high volumes of client inquiries as the primary contact for English-speaking clients, managing scope clarification, expectation management, and issue resolution through to closure. Handled complex and hostile situations, and rapidly adopted new systems and platforms such as CRM and corporate knowledge bases.

inquiry handling Client Communication Expectation Management Issue Resolution Service standards De escalation Conflict Resolution CRM Knowledge Base & Compliance Logging Cross Cultural Communication

Translation & Localization

Agencies & Freelance Platforms

Jan 2018 - Jan 2021 (3 years)

Provided written client support for international and local clients, managing communication from first contact through issue closure. Maintained client relationships through reliable, on-deadline delivery while handling multiple communication streams in parallel.

client support Translation Localization Client Relationship Management Communication Management Prioritization Time Management Cross Cultural Communication