Євгеній Тімін

I solve product-related problems and deliver fast, professional support with a clear, consistent tone. I’m service-oriented and leadership-ready, focused on accuracy, empathy, and maintaining strong customer satisfaction.

In my current customer support role, I led support operations and resolved daily inquiries for hosting and SaaS clients using tools like GSuite, Jira, and WHMCS. I maintained system stability, escalated incidents when needed, updated documentation, and kept communication sharp and reliable.

I also supervised an AI-powered assistant for ticket triage and automation—reviewing and correcting responses to ensure quality. Alongside that, I created and maintained SOPs and knowledge base documentation to support scalable workflows and reduce preventable errors.

From handling high-risk cases involving billing, disputes, and access issues, I helped reduce chargebacks and critical errors. I’m now looking to apply this same expertise to high-standard, scalable support in remote, asynchronous teams.