Open to opportunities

Annie Malcolm

@anniemalcolm

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Experienced account manager skilled in client services and project management.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and client success.

I am a dedicated Senior Account Manager with a strong background in client services, advertising, and marketing campaign management. My experience spans over several years, where I have successfully developed strategies that align with client goals, driving successful project results. I pride myself on my ability to foster team collaboration and deliver outstanding results for clients.

Throughout my career, I have maintained high client satisfaction by effectively managing accounts and ensuring quality service delivery. My roles have included leading cross-functional teams using Scrum/Agile methodologies to improve delivery efficiency and managing budgets and timelines for various projects. I have worked with notable clients such as ADP, Disney+, and GE Healthcare, showcasing my ability to build strong relationships and deliver results that exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

New Era Technology

Jun 2023 - Present (2 years 2 months)

Developed strategies that align with client goals to drive successful project results. Shared status updates and collected stakeholder feedback to stay aligned. Prioritized requirements to minimize development risks, leading cross-functional teams with Scrum/Agile to improve delivery efficiency.

Scrum Agile Project Management Stakeholder Management Risk Management Strategy Development

Senior Account Manager

iProspect

Jan 2021 - May 2023 (2 years 4 months)

Maintained high client satisfaction through effective account management and quality service delivery. Served as a liaison between clients and internal teams to ensure quality deliverables. Led status calls, managed campaign traffic, and coordinated resource capacity planning.

Account Management Campaign Management Liaison Quality Assurance

Contract Account Manager

Interbrand

Oct 2020 - Dec 2020 (2 months)

Managed budgets, timelines, and resources for brand, naming, interactive, and communications projects. Monitored progress and implemented change management to maintain project control. Delivered performance reports that enhanced Finance and Business decisions.

Budget Management Resource Management Change Management performance reporting Project Control

Contract Account Manager

Seigel & Gale

Mar 2018 - Oct 2020 (2 years 7 months)

Utilized strong verbal, visual, and written communication skills to build positive client relationships. Enhanced collaboration between production and creative teams, leading to 20% quicker project delivery. Managed daily project tasks to ensure teams meet scope, deadlines, and deliverables.

Client Relationship Management Communication Skills Team Collaboration Project Management

Education

Degrees, certifications, and relevant coursework

Western Connecticut State University

Bachelor of Arts, Marketing

2011 - 2015

Studied marketing principles and strategies at Western Connecticut State University. Gained knowledge in various aspects of marketing, preparing for a career in the field.