Open to opportunities

Jeffery Armentrout

@jefferyarmentrout

Message

Customer success leader driving retention, onboarding, and revenue for enterprise clients.

United States

Message

What I'm looking for

I seek a senior customer-success or account-management role where I can lead onboarding, optimize processes, and grow enterprise accounts within a collaborative, data-driven team.

I am a customer success and account management professional with 15+ years managing enterprise client relationships, service delivery, and customer retention. I build strong partnerships, lead cross-functional teams, and create data-driven success plans that drive satisfaction, renewals, and revenue growth.

My experience spans onboarding and implementation, customer health monitoring and analytics, and operational process improvements using Lean practices. I consistently identify risks and upsell opportunities through account metric analysis and by aligning stakeholders across sales, production, and finance.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Account Manager

Current

Quad

Jan 2022 - Present (3 years 10 months)

Serve as primary liaison for enterprise clients, driving onboarding, service delivery, and retention strategies while analyzing account metrics to identify risks and upsell opportunities.

& Customer Success Account Management Onboarding Cross Functional Collaboration Forecasting Salesforce Service Delivery Upselling

Customer Experience Inside Sales

Heraeus

Jan 2020 - Jan 2022 (2 years)

Managed enterprise accounts and drove revenue growth through accurate forecasting, proactive relationship management, and alignment of order fulfillment with customer expectations.

Inside Sales Account Management Forecasting order fulfillment Customer Satisfaction Salesforce Revenue Growth

Customer Service Department Manager

Quad

Jan 2017 - Jan 2020 (3 years)

Led a team of 11 Customer Experience Representatives across two facilities, implementing operational improvements that improved efficiency and customer responsiveness.

Team Leadership Process Improvement Kanban Workforce Management Customer Service Performance Metrics

Customer Account Manager

Quad

Jan 2007 - Jan 2016 (9 years)

Managed key accounts across multiple industries, delivering 300+ complex projects annually and fostering trusted client partnerships through proactive problem solving.