Pamela Tinotenda Wela
@pamelatinotendawela
Dedicated customer service specialist with 5+ years of experience.
What I'm looking for
I am a dedicated and results-driven customer service specialist with over 5 years of experience in delivering exceptional support across telecommunications, e-commerce, and tech industries. My expertise lies in resolving complex customer issues efficiently while maintaining a high level of professionalism and empathy. I am skilled in using CRM platforms such as Salesforce, HubSpot, and Zoho to manage inquiries and ensure customer satisfaction.
Throughout my career, I have demonstrated strong problem-solving abilities and a commitment to continuous improvement. I excel in handling multi-channel communication, including phone, email, and live chat. My calm demeanor under pressure and excellent communication skills have allowed me to enhance the customer journey effectively. I am passionate about fostering positive relationships with clients and ensuring their needs are met with the utmost care.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
RealLawEstate
Jan 2024 - Present (1 year 5 months)
Proactively matched owner listings with tenants and converted property viewings into signed agreements. Collaborated with leasing agents to facilitate tenant placement and ensured continuous communication with all parties involved.
Customer Support
Old Mutual
Jan 2019 - Dec 2022 (3 years 11 months)
Successfully converted incoming calls into appointments and managed high volumes of outbound calls using an automatic dialer system. Developed daily performance reports and utilized Microsoft Office Suite for scheduling and documentation.
Client Support
Atlassian
Jan 2018 - Dec 2019 (1 year 11 months)
Built and nurtured client relationships, conducting needs assessments to offer tailored insurance solutions. Collaborated with insurer teams for accurate policy maintenance and maximized sales opportunities through lead follow-up.
Education
Degrees, certifications, and relevant coursework
Pamela Tinotenda hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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