Daniel Charlse

Managed call-centre wine sales, handled new client enquiries and onboarding, and provided ongoing after-sales support to meet monthly sales objectives.

Performed retention and confirmation sales via call centre channels, conducted follow-ups, flagged quality issues, and resolved after-sales queries.

Conducted call-centre life insurance sales including cold calling, follow-ups, preparing quotations, and supporting marketing activities; promoted to retention role.

Supported brokers with sales follow-up and cold calling, handled claims and telephonic queries, and assisted with general marketing tasks.

Assisted walk-in and telephonic clients with Wi-Fi and PC/laptop issues, sold Wi-Fi packages, coordinated installations, and managed stock and support queries.

Generated new membership sales through cold calling and provided basic customer care, handling telephonic inquiries and marketing activities.

Executed new sales and cold calling, provided basic customer care and referrals, and managed telephonic queries and marketing tasks.

Processed new applications, provided web support and basic customer care, and handled telephonic inquiries and referral management for the My Smart Kid program.

Worked in a contact centre processing loans and re-loans, handling customer service calls, telephonic queries, and general marketing tasks.

Managed recruitment sales, quotations, internal sales administration, walk-in client management, candidate interviews, and key account relationships.

Oversaw office administration, revenue collection, executive client management, customer care, operations, and compiled B-BBEE scorecards and verification audits.

Led pre-sales and quotations, managed revenue collection and executive client care, conducted cold calling, and compiled B-BBEE scorecards.

Handled pre-sales, sales and marketing, revenue collection, executive client management, IT support, and student relations for the branch.

Managed pre-sales and quotations with a monthly sales target of R150,000, collected outstanding revenue, and handled executive client and student relations.

Performed teller duties and back-office administration including petty cash, enquiries counter, chequebook ordering, client relations, branch reconciliations, and switchboard support.

Grade: Grade 12

Activities and societies: English, Afrikaans, Biology, Physical Science, Geography

Completed Grade 12 at Cloetesville High School in 1993 with focus on English, Afrikaans, Biology, Physical Science, and Geography.

Activities and societies: Leadership, General Management, Marketing, People Management, Financial Management

Completed a part-time International Business Leadership and Management Development training programme at the University of Stellenbosch Business School in 2008 focused on leadership and management.