Bucie Daweti

I've supported customer retention and operations at Remote CoWorker, managing 40–60+ daily email and phone interactions while resolving billing, refund, and account queries.

I maintain accurate CRM records for sales, finance, and reporting teams, coordinate calendars and appointments, and track client follow-ups. By optimizing workflows and structured task tracking in Notion, I reduced response time by 30%.

Previously at Capitec, I managed high-volume client portfolios, resolved complex complaints and escalations, and conducted needs analysis to recommend relevant financial products. I consistently delivered top-tier customer satisfaction while maintaining compliant, accurate documentation.

I'm focused on proactive customer engagement, clean operational processes, and helping teams reduce churn through reliable, high-quality support.