ZMZazi Mathabo Moemise
@zazimathabomoemise
B2B SaaS customer support and retention specialist driving onboarding, CRM accuracy, and revenue growth.
South AfricaWhat I'm looking for
I am a results-driven B2B SaaS support and operations professional with hands-on experience in customer onboarding, retention, and high-volume inbound/outbound communications. I consistently maintain high CRM data accuracy and resolve the majority of customer issues on first contact.
I have led and coached teams, developed sales strategies, and improved revenue and performance through targeted coaching and process improvements. Notable achievements include improving revenue by 25% in a leadership role and maintaining 98–100% customer satisfaction and CRM accuracy in operational roles.
I thrive in remote-first, fast-paced environments and bring strong organizational skills, attention to detail, and proficiency with Salesforce, HubSpot, Google Workspace, Microsoft Office, Zoom, Slack, and Teams to support clients across the customer lifecycle.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Telesure Investment Group
Mar 2025 - Present (11 months)
Provided inbound support for Australian insurance clients handling policy amendments, renewals, and cancellations while maintaining 100% customer satisfaction and accurate CRM documentation.
Team Leader / Sales Representative
MHA
May 2022 - Feb 2025 (2 years 9 months)
Led a team of 40 sales representatives, achieving 78% of sales targets and driving a 25% revenue increase through sales strategy, coaching, and CRM performance tracking.
Sales Representative / QA Coach
Home Grown Network
Feb 2021 - May 2022 (1 year 3 months)
Performed short-term insurance sales and QA monitoring, coached agents to improve quality and achieved a 100% QA score through targeted feedback and training.
Sales Representative
Affinity Financial Services
Apr 2020 - Feb 2021 (10 months)
Conducted insurance sales and customer support performing needs analysis and objection handling while consistently meeting performance KPIs.
Customer Support / Sales Support Rep
Independent / B2B SaaS
Supported B2B SaaS clients across onboarding, retention, and sales support, managing 60–90+ daily interactions, maintaining 98–99% CRM accuracy and resolving 85–95% of issues on first contact.
Education
Degrees, certifications, and relevant coursework
M.H. Joosub Secondary School
National Senior Certificate, Secondary Education
Completed Grade 12 and earned the National Senior Certificate.
RCRosebank College
Public Relations
Began studies in Public Relations at Rosebank College; program incomplete.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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