Leonardy Reynoso
@leonardyreynoso
Marketing professional focused on sales, client service, and administrative management.
What I'm looking for
I am a marketing professional with experience in sales, client service, and administrative management, having worked in customer service roles at UnifyCX, Alorica, Heredia Gestion, and as an authorization officer at Bank Leon. I bring strong interpersonal skills, integrity, empathy, and proven ability to work effectively with diverse teams while staying focused on results.
I hold a Bachelor's in Marketing from the Autonomous University of Santo Domingo and have practical experience in sales of business services, customer service, form processing, transaction validation, and teaching English. I am proficient with Microsoft Office and comfortable working in bilingual environments, seeking opportunities where I can apply my client-facing experience and administrative strengths.
Experience
Work history, roles, and key accomplishments
CSR Representative
UnifyCX
May 2024 - Sep 2025 (1 year 4 months)
Provided customer service and client support as a CSR, handling inquiries and resolving issues to maintain service quality.
Associate English Teacher
Academia Europea
May 2022 - Mar 2025 (2 years 10 months)
Teaching English as an associate instructor, developing lessons and supporting learners to improve language skills.
Handled customer contacts and provided service-focused support, resolving client issues and maintaining satisfaction metrics.
Salesperson and Accounting Clerk
Heredia Gestion
Aug 2020 - Jan 2023 (2 years 5 months)
Managed sales of business services and performed accounting tasks including form completion, check analysis, and monthly purchase reconciliation.
Authorization Officer
Bank Leon
Jan 2007 - Jan 2014 (7 years)
Validated and resolved credit and debit card rejections, monitored transactions, and confirmed approvals to reduce fraud and processing errors.
Education
Degrees, certifications, and relevant coursework
Autonomous University of Santo Domingo
Bachelor of Marketing, Marketing
Completed a Bachelor in Marketing (Marketing License) at the Autonomous University of Santo Domingo, graduating in 2003.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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