Lucciana Martinez

I am a customer-focused professional with a strong background in customer service and administrative support. My experience as a Customer Service Agent at Alorica for Samsung allowed me to hone my skills in problem-solving and organization while managing high-pressure situations. I take pride in my ability to engage with customers, improve service experiences, and support operational efficiency.

During my time at Alorica, I provided top-tier customer support, assisting clients with inquiries and troubleshooting product issues. I maintained professionalism while managing high call volumes and actively listened to customers to enhance their satisfaction. Additionally, my internship as an Administrative Assistant at a medical clinic further developed my organizational skills, where I scheduled appointments and maintained patient records with confidentiality and accuracy.

Fluent in both English and Spanish, I possess excellent verbal and written communication skills. I am detail-oriented and adept at managing multiple tasks efficiently. I am committed to continuous learning and professional growth, and I am eager to contribute my skills to a dynamic team.