LeAnne Day

Assessed and evaluated the quality of AI-generated content, providing detailed feedback to enhance model performance. Collaborated with a team to improve AI outputs and conducted research to verify content accuracy.

Assisted customers with orders, tracking shipments, and billing inquiries using CRM software. Recognized as a top performer for meeting key performance metrics and mentored junior team members.

Provided exceptional customer support for TurboTax and QuickBooks, assisting customers with software navigation and locating prior tax returns. Followed escalation procedures as necessary.

Acted as a liaison between applications team and other departments, managing CRM data and training new team members. Handled escalated cases and served as a Subject Matter Expert.

Provided accurate information to dealerships and resolved complex complaints, leading to a significant decrease in escalated cases. Documented interactions using CRM software.

Supported patients with mobility issues and managed medical appointments. Provided personalized care and documented patient observations accurately.

Assisted in daily operations, trained new employees, and managed cash handling procedures. Ensured compliance with company guidelines.

Increased store efficiency and resolved customer complaints while supporting daily operations and inventory control.

Assisted in preparing legal documents for bankruptcy cases, maintained precise case records, and coordinated client meetings.

Currently enrolled in a Bachelor of Science in Paralegal Studies program, focusing on legal principles, research, and documentation relevant to the paralegal profession.

Completed a Bachelor of Science in Human Resource Management, gaining knowledge in organizational behavior, employee relations, and HR practices.