Katelyn Ensley

Wrote prompts and multi-turn responses for AI training with focus on creative writing, history, and finance/accounting to improve model outputs and data quality.

Produced website articles and brand content for various clients, tailoring voice and SEO-focused copy to meet client requirements and increase engagement.

Performed prompt/response engineering, reviewed submissions, and conducted quality assurance for labeled data to improve model accuracy.

Assisted customers with tax-related issues, troubleshooting website and billing problems to resolve inquiries and improve customer satisfaction.

Provided medical transcription services for multiple clients, managing deadlines and ensuring accuracy in specialized terminology and documentation.

Proofread medical, legal, and academic documents for multiple clients, ensuring grammatical accuracy and adherence to client style guidelines.

Transcribed audio and video content and created captions, meeting deadlines and maintaining accuracy across varied subject matter.

Resolved customer technical and account issues, improving first-contact resolution through troubleshooting and problem-solving.

Handled administrative duties including phone support, bookkeeping, payroll, and scheduling to support office operations.

Managed gift shop and games department, oversaw inventory, and supervised daily operations to maintain sales and customer satisfaction.

Completed a Bachelor of Business Administration focused on business administration and management.

Completed a Bachelor of Arts in English.

Completed an Associate of Science in Nursing.