Olabanji Adeniyi
@olabanjiadeniyi
Detail-oriented Data Entry and Customer Service Representative.
United StatesWhat I'm looking for
I am a dedicated Data Entry and Customer Service Representative with extensive experience in effectively communicating and resolving customer issues. My strong organizational skills and attention to detail enable me to maintain data integrity while managing multiple tasks in a fast-paced environment. I thrive on challenges and am committed to lifelong learning, seeking opportunities for career progression.
In my recent role as an Agent Specialist at Deloitte/Veterans Affairs, I successfully oversaw the training of new CSR agents and resolved complex IT issues for claimants. My ability to communicate clearly and empathetically has allowed me to build strong relationships with veterans, ensuring they receive the support they need. I have consistently demonstrated my proficiency in Microsoft Office tools and various customer relationship management systems, which has contributed to my success in data entry and report writing.
Throughout my career, I have developed excellent verbal and written communication skills, enabling me to handle customer inquiries and concerns effectively. I am passionate about providing exceptional customer service and continuously seek ways to improve processes and enhance the overall customer experience.
Experience
Work history, roles, and key accomplishments
Agent Specialist/Case Manager
Deloitte/Veterans Affairs
Mar 2024 - May 2025 (1 year 2 months)
Responsible for overseeing, troubleshooting, and resolving new CSR agents' issues during pre-live training. Resolved claimants' IT complex issues using the company portal to retrieve appointment details and communicated with examiners to schedule claimant future appointments.
Customer Care Executive II
Deloitte/Veterans Affairs
Sep 2023 - Mar 2024 (6 months)
Received inbound calls and responded to claimant concerns, scheduling medical examinations for veterans as requested by the Veterans Affairs Administration. Provided clear and concise planned/scheduled appointment details to veterans and enlightened claimants on the use of the service portal for appointment notifications.
Customer Engagement Representative
Octane Lending
Jan 2023 - Sep 2023 (8 months)
Handled incoming calls and correspondence from customers and dealerships, addressing their questions, concerns, and requests in a timely and professional manner. Investigated and resolved customer issues, such as payment discrepancies, account inquiries, and loan application status updates.
Customer Support Analyst
Assurant
Sep 2021 - Dec 2022 (1 year 3 months)
Prepared customer reports by gathering data collected during customer interactions and communicated to customers clearly and professionally, both verbally and in writing. Managed data entry, data consolidation, and data analysis of customer contacts via SalesForce.com.
Education
Degrees, certifications, and relevant coursework
Babcock University
BSc. Accounting, Accounting
Studied the principles and practices of accounting, including financial reporting, auditing, and taxation. Gained a comprehensive understanding of financial management and business operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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