Emerald Collier

I am a seasoned professional with 9 years of customer service experience, specializing in high-volume call handling and data processing. Throughout my career, I have honed my skills in client communication and issue resolution, working in various sectors such as legal, banking, and healthcare. I am adept at handling inbound communications and facilitating effective liaison between clients, medical providers, insurance firms, and legal representatives. In my current role at Davis Law Firm, I handle initial case intake procedures for personal injury claims, ensuring efficient case progression and exceptional client service.

Prior to this, I worked as a Call Center Representative at ROI, where I handled a significant number of inbound customer inquiries and ensured efficient resolution of general ordering issues. I also supported customers in establishing and maintaining their online accounts, enhancing their shopping experience. At Wells Fargo, I served as an Operator Clerk III, where I processed and organized legal documents, ensuring accurate digitization for record-keeping. I also classified and coded various documents systematically, enhancing retrieval efficiency. As a Loan Specialist, I assessed customer accounts and mortgage collateral documentation to ensure accuracy and compliance.

In my previous roles at Caremark, CGI, and Citibank, I consistently provided exceptional customer service, resolving inquiries and maintaining accurate records. I am now seeking a dynamic, customer-focused environment where I can leverage my remote work skills and continue to excel in delivering exceptional service