Open to opportunities

Elizabeth Perez

@elizabethperez1

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Remote customer support specialist focused on clear solutions and relationships.

United States

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What I'm looking for

I seek remote customer support roles where I can use CRM expertise, clear communication, and cross-team collaboration to improve client satisfaction and grow into expanded responsibilities.

I am a dedicated remote customer support specialist with progressive experience across healthcare, education, and government sectors, delivering high-quality service via phone, email, and live chat. I consistently maintain accurate CRM records, coordinate cross-functional solutions, and analyze customer feedback to improve processes and satisfaction.

My background includes supporting high-volume customer queues, processing orders and refunds, troubleshooting technical issues, and building strong client relationships through empathy and timely follow-up. I bring strong attention to detail, time management, and proven success in remote collaboration tools to drive positive customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Internal Revenue Service

Jan 2025 - Present (1 year 1 month)

Monitored and prioritized customer requests, provided product and technical support via phone, email, and chat, and maintained detailed CRM records to ensure timely resolution and service continuity.

Customer Support CRM Troubleshooting Multichannel Support Communication Upselling

Client Service Specialist

Aspen Dental

Apr 2025 - Sep 2025 (5 months)

Provided multichannel customer support, resolved inquiries and processed orders while maintaining accurate CRM records and collaborating with sales, technical support, and billing to improve client satisfaction.

Customer Service CRM Order Processing Cross Functional Collaboration Problem Solving Data Entry Client Relationship Management

Customer Service Representative

DeVry University

Jun 2024 - Jan 2025 (7 months)

Managed multiple remote customer accounts, processed orders and updates in CRM, educated customers on services, and resolved complaints through troubleshooting and empathetic support.

Remote Support CRM Account Management Troubleshooting Communication Data Entry Conflict Resolution Time Management

Customer Service Support Specialist

RCM Health Care

Sep 2022 - Feb 2024 (1 year 5 months)

Supported 100+ customers by coordinating appointments, managing records and referrals, collaborating with departments and partners to resolve issues and ensure timely, accurate service delivery.

CRM Appointment Management Referral Management Cross Functional Collaboration & Compliance Communication

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Healthcare Administration

Grade: 3.68 GPA

Activities and societies: Key coursework: Introduction to Business and Technology; Intercultural Communication; Introduction to Health Services Management; Health Services Information Systems; Principles of Ethics; Health Services Finance. Certifications: HRintro.1 Introduction to Human Resources; Talent.1 A Strategic Approach to Talent Management. Languages: Spanish — Intermediate.

Pursuing a Bachelor of Science in Healthcare Administration with a specialization in Healthcare Management and a 3.68 GPA; named to DeVry University's Spring 2024 Dean's List.