Kaitlyn Guasto

I am a dedicated professional with a diverse background in customer service and household management. My experience as a stay-at-home mom has equipped me with exceptional time management and problem-solving skills, allowing me to effectively coordinate daily schedules and manage a household budget. I have implemented educational activities that contributed to my children's academic growth, showcasing my commitment to fostering a nurturing environment.

In my recent roles at Omni/Intuit and REM-X, I honed my customer service skills by handling a high volume of inquiries and utilizing CRM software to track interactions. My focus on improving customer satisfaction led to increased first-call resolution rates and valuable feedback for management. I take pride in maintaining meticulous records and ensuring service excellence, which has been instrumental in enhancing customer retention.

With an AS in Healthcare Management and an AAS in Paralegal Studies, I bring a strong educational foundation to my professional endeavors. I am eager to leverage my skills in a dynamic work environment where I can contribute to team success and continue to grow in my career.